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OUR GUARANTEE
All of our products are guaranteed to be 100% satisfactory. If you are dissatisfied with your order for any
reason, we will exchange it or refund your money. Refunds are issued in original method of payment. Gift
recipients will receive merchandise credit. Returns must be received in original condition and be made within
14 days for a refund or 30 days for an exchange. Applicable shipping charges for returns and exchanges are
the responsibility of the customer. Shipping & handling charges are not refundable.
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MERCHANDISE AVAILABILITY
All of our products are handmade or hand finished. While we make every effort to have the items you order
in stock ready for prompt shipment, sometimes an unanticipated demand will exceed our supply. Should a
delay occur (product temporarily out of stock), we will contact you to advise when your order will be
available. Your credit card will not be charged until items are ready to ship.
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MERCHANDISE FORM, SIZE & COLORS
As all of our products are handmade or hand finished with natural inlays, dimensions and colors are
approximate. All items are individually crafted, with each one uniquely blending form, size and color. Slight
irregularities and variations in silversmith work, stone or seashell colors, and inclusions are characteristic of
the artistry of our jewelry and they may vary significantly from piece to piece. See examples >
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SHIPPING INFORMATION | For orders to U.S. Zip Codes
Order total up to $100 - please add: $9
Order total $101 - $200 - please add: $11
Order total $201 - $300 - please add: $13
Order total $301 and over - please add: $15
Standard shipping is via USPS Priority Mail. For Second Day Service, please select USPS Express Mail and add
$15 to regular shipping charges. All shipping charges include packaging, courier charges, delivery
confirmation and insurance. If you select USPS Express Mail and would like to require a signature upon
receipt, you must check the appropriate box in the shipping section of the checkout page. If this option is not
selected, a signature will not be required.
SHIPPING INFORMATION | For International Delivery
Order total up to $250 - please add: $29
Order total $251 and over - please add: $39
For International Delivery, please select USPS Global Express Mail. Products may be subject to duty per
recipient country norms. All shipping charges include packaging, courier charges, delivery confirmation and
insurance.
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SECURITY & PRIVACY POLICY
Scandean values and protects the privacy of our customers. Our list of customers’ names and addresses is
never made available to third parties. In order to process your order efficiently, we collect the following
information: name, billing address, shipping address, e-mail address, phone number, and credit card number
("personal information") when you place an order with us. This information is used solely by scandean and is
stored in a secure environment.
We use secure sockets layer (ssl) technology, which provides the highest level of security currently available
for secure transactions, to encrypt all of your personal information before it is transmitted to us. Encrypted
information cannot be read or recorded as it travels over the internet. Once you enter the checkout page
your computer will begin communicating with our server in secure mode. You can tell you are sending
information securely by the unbroken key icon or closed lock icon that should appear at the bottom of your
internet browser's window.
By using our web site, you agree to accept the scandean security and privacy policy. Make sure you read this
policy carefully, because if you do choose to use our web site, you automatically agree to this policy.
If you have any questions or comments about our security and privacy policy, please e-mail us at
info@scandean.com
Scandean retains all rights to designs, photographs, images and text contained within the
www.scandean.com domain | © Scandean.com 2004 - 2008
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